Shipping Policy
At CocoSolis, we strive to ensure a smooth and timely delivery experience for all our customers. Here's what you need to know about our shipping policy:
Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer, but we always work diligently to get your order on its way as soon as possible.
Shipping Methods: We offer a range of shipping options to suit your needs. You can choose from standard, expedited, or express shipping at checkout, depending on your desired delivery speed. Please note that shipping costs and delivery times may vary based on your location and the selected shipping method.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your delivery address. You can view the shipping costs for your order during the checkout process before making a payment. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.
Delivery Time: Once your order has been dispatched, delivery times will depend on the shipping method selected and your location. Standard shipping usually takes between 3-7 business days for domestic orders, while expedited and express options offer quicker delivery times.
Tracking Your Order: Upon shipment, you will receive a confirmation email containing tracking information for your order. You can use this tracking number to monitor the progress of your delivery online and stay updated on its estimated arrival date.
International Shipping: We're thrilled to offer international shipping to many countries worldwide. International delivery times may vary depending on customs clearance processes and local postal services. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities.
Order Status and Support: If you have any questions or concerns about your order status, shipping, or delivery, our customer support team is here to assist you. Feel free to reach out to us via email or through our contact page, and we'll be happy to provide you with the information you need.
At CocoSolis, we're committed to delivering exceptional service and ensuring your shopping experience with us is hassle-free from start to finish. Thank you for choosing us for your hair care, skincare, tanning oils, and self-tan needs!